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Shipping, Return & Refund Policy

Last Updated: [Date]

We aim to ensure a smooth delivery and satisfaction experience for every Soneri Sofa customer.

1. Shipping & Delivery

Orders are processed within [X] working days
Delivery timelines vary based on location
Estimated delivery time: [X–X] days
Delivery timelines are indicative and may vary due to logistics factors

Delivery partners may contact customers prior to delivery.

Customers must ensure someone is available to receive the order.

2. Delivery Conditions

Customers should:

Verify product condition at the time of delivery
Report visible damages immediately
Ensure delivery address details are correct

If delivery fails due to incorrect information, additional charges may apply.

3. 101-Day Comfort Trial

We offer a 101-day comfort trial on selected sofas.

If you are not satisfied:

You may request return within 101 days of delivery
Product must be in good condition
Pickup will be arranged by our team
Refund will be processed after inspection

Terms may vary depending on product category.

4. Returns

We accept returns under following conditions:

Manufacturing defect
Transit damage
Incorrect product delivered

Return requests must be made within [X] days of delivery.

Products must be unused and in original condition.

5. Non-Returnable Items

Returns may not be accepted for:

Customized sofas
Products damaged due to misuse
Minor variations in colour or texture
Products without original packaging

6. Refund Process

Refunds will be initiated after product inspection
Refund timeline: 7–14 working days
Refund will be credited to original payment method

7. Cancellation

Orders may be cancelled within [X hours] of placing order

Once dispatched, cancellation may not be possible.

8. Contact for Returns

Email: info@sonerisofa.com
Phone: +91-98981 50087

Terms & Conditions

Last Updated: [Date]

These Terms and Conditions govern your use of the Soneri Sofa website and the purchase of products from our ecommerce store.

By accessing our website, you agree to comply with these terms.

1. General

The website is owned and operated by Soneri Sofa.
By using this website, you confirm that you are at least 18 years of age or accessing under supervision of a guardian.
We reserve the right to modify these terms at any time.

2. Product Information

We make every effort to display product details, specifications, and colours accurately.

However:

Minor variations in colour, texture, or finish may occur due to screen settings or material characteristics.
Product dimensions may have slight tolerances due to manufacturing processes.

3. Pricing

All prices are listed in INR unless specified otherwise.
Prices are subject to change without prior notice.
Applicable taxes and delivery charges may be added at checkout.

4. Orders

We reserve the right to:

Refuse or cancel any order
Limit quantities purchased
Cancel orders due to pricing errors
Cancel orders due to suspected fraudulent activity

Order confirmation does not guarantee acceptance of order.

5. Payment

We accept payments via:

Credit cards
Debit cards
UPI
Net banking
Other payment gateways

Payments are securely processed through authorized payment providers.

We do not store card details.

6. Intellectual Property

All content on this website including:

Images
Text
Logos
Product designs
Graphics

is the property of Soneri Sofa and protected under applicable copyright laws.

Unauthorized use is prohibited.

7. Limitation of Liability

Soneri Sofa shall not be liable for:

Indirect damages
Loss of profits
Delay caused by logistics partners
Delays caused by natural events or force majeure

8. Governing Law

These terms shall be governed by the laws of India. Jurisdiction shall be Ahmedabad, Gujarat.

9. Contact Information

Soneri Sofa Email: info@sonerisofa.com
Phone: +91-98981 50087

Privacy Policy

Last Updated: [Date]

Soneri Sofa (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, or interact with our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via payment gateway)

Non-Personal Information

Browser type
IP address
Device information
Pages visited on our website
Time spent on website

Cookies

We use cookies and similar tracking technologies to improve website experience, analyze traffic, and personalize content.

You can disable cookies through your browser settings.

2. How We Use Your Information

We use collected information to:

Process and fulfil orders
Communicate order updates
Provide customer support
Improve website performance and user experience
Send promotional emails (only if consent is provided)
Prevent fraud and unauthorized transactions
Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information.

We may share information with:

Payment gateway providers
Delivery and logistics partners
Technology service providers
Legal authorities if required by law

All third parties are obligated to maintain confidentiality.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent for marketing communications

To exercise your rights, contact us at:

Email: info@sonerisofa.com

6. Third Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

7. Changes to this Policy

We may update this policy from time to time. Changes will be posted on this page.

8. Contact

For questions regarding this Privacy Policy:

Soneri Sofa
Email: info@sonerisofa.com
Phone: +91-98981 50087
Address: 1st Floor, Harikrushna Arcade,Ambedkar Chowk, 150 Feet Ring Road, Rajkot 360002

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